Eduvolution.com is committed to protecting the privacy of our customers. Because we operate from offices around the world, we have taken steps to ensure that high standards of data protection are adhered to globally for all the forms of data processing mentioned below. This statement outlines our privacy and data protection policy.
Collection and use of customer information
Your personal details are collected and processed when you order, purchase, register, subscribe or make use of any of our products or services. Information is collected by Eduvolution®. For our businesses operated in the EU and EEA, the companies listed at the end of this policy statement are each registered with the United Kingdom’s Information Commissioner’s Office as a data controller in accordance with the Data Protection Act 1998.
In addition, when you visit any of our websites or use any of our digital applications (such as our iPhone or iPad applications), we also collect website and application usage information (which may include your reading history and any advertisements you may have viewed), and information about your computer or other digital device and your internet connection. This includes your computer’s or digital device’s IP address, the type and version of browser and operating system you use, your internet domain and, if you visited via a link from another website, the URL of the linking page.
The information we collect from you is meant to help us:
-fulfil your order
-manage your registration preferences
-send you renewal notifications and/or service notifications
-personalise web content (including social media) and advertising based on your personal characteristics or preferences
-ensure, as far as is practical, that our websites and applications are compatible with the browsers and operating systems used by most of our visitors
-conduct customer satisfaction surveys
And, if you allow us to*, we may also:
-tell you about additional products and services
-tell you about other promotional activities across Eduvolution® of companies or other companies with whom we have a business relationship
-invite you to participate in market research, surveys and polls for ourselves or for our clients
*Please indicate your privacy preferences using the order, registration or subscription form when ordering, purchasing, registering or subscribing.
We also use your information for in-house research and analysis. This helps us to:
-improve our understanding of customer needs
-create marketing profiles
-support strategic development
To enable us to conduct research we may share your information with third party suppliers employed to help, if compelled to do so by law, or with other third parties if you give your specific consent, such as in the case of a complaint. All results of any research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.
Accessing and updating your information
If you would like to update your personal data please login and go into your account settings or contact customer services, who will be able to assist you. Please note that there are circumstances in which complete erasure of your data will not be possible for operational, legal and business reasons. This may include if you wish us to no longer contact you and you are not a customer, we may need to retain some of your details securely in order to facilitate this request. This will be the only purpose for which your data will be kept if this is the case.
A cookie is a small file which is placed on your hard drive when you visit any of the Group’s websites (directly or via our applications). We use information from cookies for purposes which may include:
-identifying returning users, registrants and subscribers
-eliminating the need for returning users to re-enter their login details
-enabling you to move more easily around our sites and applications
-tracking your use of our sites to better develop our sites and applications in accordance with your requirements
-building up an anonymous profile based on your browsing patterns across our sites, applications and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests
Eduvolution® uses reputable third parties to deliver the e-mails you receive if you have subscribed to e-mail newsletters, or have chosen to receive information about Eduvolution® products, services and offers. These third parties use unique identifiers and invisible images (often called “pixel tags” or “clear GIFs”) to perform message open sensing, message format sensing, and click-through sensing in order to bring you more relevant information.
To find out more about the technologies used in these e-mails sent on our behalf, please visit https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-privacy/ . Content and some ad services in these e-mails are provided by Eduvolution® server or by a third party.
Our websites contain links to external sites. Eduvolution® is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use.
Transfer of personal data overseas
As the internet is a global environment, collecting and processing personal information may involve the transmission of this data internationally, including outside of the European Union. Therefore, by communicating electronically with us you acknowledge and agree to your personal data being processed in this way.
Individuals under 18
Eduvolution® does not intentionally or knowingly process personal information from individuals under the age of 18. When necessary, underage users will be told not to submit any personal details and we will make every effort to delete any details of such users where a parent or guardian has informed us that these details or applicable data as defined by law have been collected.
Changes to this statement
(APEC) Cross Border Privacy Rules System
Eduvolution® abides by the Asia-Pacific Economic Cooperation (APEC) Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. To learn more about the APEC Certification and Dispute Resolution, please click on the TRUSTe seal.
How do you contact us?
If you have questions about this policy, please send correspondence to us at the following address:
Data Privacy Officer
To relay any concern regarding the respect of your privacy, you may use this email address:
Last update—December 27th, 2017